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My account
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How to access
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Login to Nelligan to:
- View and renew loans
- Manage "favourite searches"
- Modify your PIN, phone numbers or email address
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1 Click on "My Account" at the top of any Nelligan screen.
2 Enter your name.
3 Enter the barcode number on your library card.
4 Enter your PIN. If you do not have a PIN, enter your name and barcode number then click Submit
5 Enter a PIN (minimum of 6 digits).
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Viewing loans and fines
First, access your account.
Fines, if any, will appear at the right of the screen.
To view fines details, click on the dollar amount. Details of the fines will appear at the bottom of the screen.
Your current loans will be listed at the bottom of the screen.
For each loan, the Title, Author, Barcode Number, Due Date and Call Number are displayed.
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Renewing and sorting items
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Modifying your PIN
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First, access your account.
Then click on
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1 Enter your current PIN.
2 Enter your new PIN.
3 Enter your new PIN a second time.
4 Click Submit
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Note:Your PIN must have at least 6 characters and must contain numbers only.
When selecting your PIN, avoid repeating the same digits such as 111111 or 222222.
Also avoid repeatable patterns such as 121212 or 123123.
If not, the system will display the following error message:
"Your PIN is not secure enough and has been rejected."
After 5 unsuccessful attempts, the system will stop responding for 1 minute.
Try again later.
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Forgot your PIN?
If you don't remember your PIN and cannot access your account, Nelligan can send you an email allowing you to change your PIN.
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1 From the My Account screen, click on Forgot your PIN?
2 Follow the instructions.
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Note:
You must have a valid email address in your patron record in order to change your PIN. If that is not the case, contact your library to change your PIN.
Your PIN must have at least 6 characters and must contain numbers only.
When selecting your PIN, avoid repeating the same digits such as 111111 or 222222.
Also avoid repeatable patterns such as 121212 or 123123.
If not, the system will display the following error message:
"Your PIN is not secure enough and has been rejected."
After 5 unsuccessful attempts, the system will stop responding for 1 minute.
Try again later.
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Updating my account
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First, access your account.
Then click on
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1 Modify 1st phone number (if required).
2 Modify 2nd phone number (if required).
3 Modify email address (if required).
4 Click Submit
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Your wish lists
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Your preferred searches
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Your reading history
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